Report a bin problem
Report bins that have been abandoned, stolen or missed in a collection. Request bin repair or replacement.
Types of bin problems you can report
You can report a bin that has been:
- abandoned
- damaged
- stolen
- partially emptied
- missed in a bin collection service.
Provide details about the issue/s such as:
- the type of bin you’re reporting, e.g. red (general waste), yellow (recycling) or green bins
- details of any damage (for damaged bins)
- how many bins are affected (for abandoned and stolen bins)
- public safety concerns
- photos of the damages area (optional).
Provide location details such as:
- street number and name
- suburb
- postcode.
Provide contact details such as:
- name
- phone number
- email address.
Frequently asked questions
The day your bin is collected depends on the street and suburb you live in.
To find bin collection dates, check the calendar.
Report a missed bin collection using the online form.
You can report a missed bin collection for any bin type after 4.30pm on your collection day.
For recycling and garden waste bins, you must submit the report within 2 working days of your normal collection day.
Find common reasons as to why your bin may have been missed.
Council delivers replacement wheelie bins within [PA to provide timeframe], depending on the request.
You can report a stolen bin to Council.
To do this, complete the online form. You must:
- provide your contact details and address
- let us know what type of bin has been stolen
- tell us more about what's happened so we can help with your request.
You can report the illegal dumping of waste to Council.
Find information about illegal dumping, including how to report it.
Your bin collection may have been missed if your bin:
- exceeded 70 kilograms and was too heavy for the truck to lift
- was obstructed at the time of collection (e.g. blocked by cars)
- was put out after the collection had happened.
Find more information about missed bin connections, including when you can report them.