Compliments and complaints
Share a compliment about a Council employee. Make a complaint about an issue impacting you.
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Council encourages feedback about our employees, as well as information about issues impacting your community.
We would love to know about a positive encounter you had with a Council employee.
You can also make a complaint about issues in your neighbourhood, from noise and light disturbances to vermin problems.
Share a compliment
If a Council employee has gone above and beyond, let us know via the feedback form.
Provide details about your experience, such as how they helped and why your experience stood out. You can also include the area they helped you with and their name (if known).
Where possible, your feedback will be shared with the employee so they can hear about the positive impact they’ve made.
Make a complaint
When you make a complaint, Council will ask you to provide as many details as possible to help investigate the issue using the complaints process. We will work with you towards resolving your complaint, either by communicating with others involved or taking legal action if necessary.
To discuss your complaint over the phone, phone Council on 07 3403 8888.
Noise, light and air disturbances
Community and safety issues
Water pollution
Learn more about how Council handles complaints
Find out how we deal with your complaint, response times and how to get a decision reviewed.
